Managing Q&A Forums and Responding to Feedback (Course Forums, Support Tickets)
Par Admin dans 21 févr. 2025 | 18:26.jpeg)
Building strong relationships with your students is essential for creating a thriving learning community and fostering a positive reputation as an instructor.
Course Forums: Actively monitor and participate in the course forums to answer student questions, address concerns, and facilitate discussions.Support Tickets: Respond to student support tickets promptly and professionally. Course comments: Interact with comments that students leave on your courses. You can use the dashboard filter tools to find the comment with theses information : From To User Course And select show results to view all courses comments
Best Practices: Set aside time each day or week to engage with students on the platform. Respond to questions and feedback in a timely manner. Be polite, professional, and helpful in all your interactions with students. Encourage students to participate in the course forums and share their thoughts and experiences. Ask students for feedback on your course and use their suggestions to improve the content and delivery. Actively listen to student feedback and address concerns promptly.
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