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Technical & Troubleshooting
Par Admin dans 22 févr. 2025 | 17:20.jpeg)
- Why can’t I play course videos?
Check your internet speed (≥5 Mbps). Clear browser cache or try a different browser. - What should I do if I’m locked out of my account?
Contact support with your username/email. Provide ID verification for recovery. - How do I fix audio issues during live classes?
Test microphone settings in Browser > Settings > Devices. Use headphones to avoid feedback. - What internet speed is required for streaming?
Minimum 5 Mbps for HD video. For live classes, 10 Mbps is recommended. - How do I report a bug or technical error?
Submit a ticket via Dashboard > Support. Include screenshots for faster resolution.
22 févr. 2025 | 17:20
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